Returns & Refunds
Our return policy is designed to ensure your satisfaction while maintaining fairness for all customers.
Return Policy
We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition and packaging.
New Parts
Must be unused, in original packaging with all accessories and documentation.
Used Parts
Must be in the same condition as received, without any additional damage or wear.
Eligible for Return
- Unused parts in original packaging
- Parts that don't fit your vehicle (with proof)
- Defective or damaged items upon arrival
- Wrong items shipped by mistake
Not Eligible for Return
- Electrical parts that have been installed or tested
- Parts damaged due to improper installation
- Custom-ordered or special-request parts
- Items without original packaging or documentation
- Parts which were not sold by us
How to Return an Item
- 1
Contact Us
Reach out via WhatsApp (+356 7980 0200) or email (info@partloop.mt) within 14 days of receiving your order.
- 2
Get Authorization
We'll provide you with a Return Authorization Number (RAN) and return instructions.
- 3
Package & Ship
Securely package the item with your RAN and ship it back to us using the provided address.
- 4
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
- Refund Method
- Original payment method
- Processing Time
- 5-7 business days after inspection
- Shipping Costs
- Customer pays return shipping unless item is defective
- Restocking Fee
- No restocking fee for eligible returns